AutoReqId 6207BR
Common Job Title Client Services Manager
Primary Work Location NY, New York City
Employee Classification: Regular Full-Time
Job Description
At Xerox, where business runs on fresh ideas, staying on the crest of digital technology demands originality, creativity, and ingenuity. That's why Xerox recruits exceptional people, whose professional and technical finesse are fueled by imagination. We've created a workplace where inventiveness flourishes, where employees are encouraged to express their vision, their ideas, and their leadership.
Organization Overview:
As a part of the Xerox Global Services organization, Xerox Litigation Services (XLS) is one of the worlds largest providers of electronic discovery and litigation support services. With more than 2 billion pages of hosted data, 20,000 client users and 225 employees, Xerox Litigation Services is the trusted partner of corporations and law firms with complex electronic discovery challenges.
General Summary:
Senior Client Service Manager ensures client satisfaction by applying project management methodology to meet all Service Level Agreements (SLAs) and for implementing tactical and strategic plans to address all aspects of the discovery process.
Successful candidates are ambitious team players who are passionate about business and can proactively manage and resolve high-stress situations. This position requires a person who is: a creative thinker; client focused; able to build meaningful relationships; self-motivated; and flexible and adaptive.
Responsibilities:
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Project Management
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Analyze business processes and procedures, and gather and document project requirements.
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Assist team in implementing and customizing client solutions; perform necessary quality assurance and beta testing of practice technology tools.
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Coordinate and oversee client support activities and projects involving vendor, client and other related parties.
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Analysis & Reporting
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Combine data from multiple sources into forms suitable for analysis and reporting.
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Analyze results to identify significant changes and to find opportunities to improve operations.
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Develop and implement streamlined solutions to improve reporting processes.
Requirements:

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Bachelors degree required, advanced degree a plus (MBA or JD).
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2 -5 years of business experience dealing with various levels of business and technical staff.
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Excellent verbal and written communication skills and the ability to conceptualize and communicate to non-technical audiences.
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Experience in setting priorities and concurrently working on multiple tasks within aggressive timelines and deadlines.
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Strong team-oriented player also capable of working independently and taking ownership of projects without prompting.
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Strong proficiency with standard desktop applications and internet browsers, as with MS Office Suite (Excel, Access, and Word).
Drawing on diversity of a global workforce and offering an equal opportunity to achieve success.
EOE M/F/D/V